Delivery & Return Policy
Thank you for shopping with us. At Basset, we want our customers to be completely satisfied with our products and services.
Please allow between 3-7 business days for your order to arrive. If more than 7 business days have passed, please contact us to review the status of your order.
1. Returns must be done within ten (10) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:
- You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
And the general requirements for returns are as follows:
- You have proof of purchase (order invoice number and receipt).
- The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including warranty cards) and any free gifts, vouchers received with it.
- The product was received with manufacturing defects.
2. The returned goods will be checked with the receipt together and the goods should be in the condition that corresponds to the prior notified with Basset customer support (click here to contact us).
3. During the parcel returning, the buyer should ensure that the goods, including any complimentary items such as accessories that come with the goods, must be returned together in the condition received by the buyer on delivery. Buyer is advised to take a photo of the parcel/goods before the return delivery.
4. Basset shall be under no liability if the parcel is lost or any damaged during the return shipment, goods should be safely wrapped to avoid from warranty/refund exemption.
5. Customers will only be received the replacement or refund within a week, after the non-conforming goods (or part thereof) is checked and confirmed.
6. The returned goods must be the original goods sold by Basset, certain wilful actions attempted by the buyer, such as warranty misuse, exchange faulty goods by replacing the original goods, improper information provided deliberately, or any deceptive behavior found may exempt the warranty of goods without prior notification.
7. The company is entitled to amend terms and conditions without any prior notice.
8. No refunds will be issued.
Please kindly return your purchase to the following address:
BASSET Sdn. Bhd.
32, Jalan SS 26/13, Taman Mayang Jaya, 47301, P.J, Selangor.
Please contact us if you have any further inquiries.