What is MaxTag?
MaxTag is an infrared device that works as a secure e-payment solution for tolls and parking.
Produced by the same manufacturer of SmartTAG, MaxTag is 100% compatible with all SmartTAG lanes. This latest model of MaxTag comes with a new generation microprocessor for more reliable performance, as well as and an enhanced LCD display that allows you to check the balance on your Touch
More than four times faster than the Touch
Frequently Asked Questions
What is the difference between MaxTag and SmartTAG?
Both the MaxTag and SmartTAG are produced by the same manufacturer, Basset Sdn. Bhd. Both can be used on SmartTAG lanes. MaxTag uses the latest generation of microprocessor allowing you to breeze through the toll stations.
How should the MaxTag be placed?
The MaxTag will work as long as the black shiny surface faces the receiver at the top of the SmartTAG lane. However, the best position for a quicker detection would be at an angle of 45° degrees. We recommend to use the bracket holder that comes with the MaxTag or the dashboard holder.
How long does the battery last?
The batteries should last about 6 months to 1 year depending on usage. We recommend to use alkaline batteries from Energizer or GP.
Will the MaxTag work with RFID tolls in the future?
No, the infrared MaxTag device will not be compatible with RFID tolls.
Is it possible to arrange for cash on delivery (COD)?
Unfortunately, cash on delivery is not possible. However, you can purchase the MaxTag in person at our sales office or from petrol stations in the list below.
Does the MaxTag come with a Touch ‘n Go card?
No, the MaxTag does not come with a Touch ‘n Go card.
Does the MaxTag come with warranty?
Yes, the MaxTag comes with either 1 year or 3 years of manufacturer’s warranty based on your purchase.
What happens if there is a problem with my device?
Each MaxTag device comes with a warranty card. If your MaxTag is still under warranty, we will repair your device free of charge. You may walk in to our office for warranty claim or alternatively, you may send the device back to us at the address provided, and we will courier the repaired device back to you within two weeks.
What happens if my faulty device is no longer under warranty?
You may bring your device back to us for repairs.
Is the bracket holder held up using a suction cup or adhesive?
The bracket holder is held up using 3M adhesive tape.
How long will delivery take?
If purchased online, the delivery of MaxTag will take approximately 1-5 days.
Available at the following petrol stations
In the Klang Valley:
Shell Damansara Jaya
Shell NKVE Subang Toll
Shell Kota Damansara Seksyen 6
Shell Putrajaya Precinct 8
Shell Putra Heights
Shell Pandan Indah
Shell USJ 2
Shell USJ 21
Shell Kota Damansara Sek 4
Shell R&R Kinrara
Petronas USJ 2
Petronas Pekan Baru
Petron Kesas Barat
Petron Kesas Timur
Petron Meru, Klang
BHP Kesas Kinrara
BHP Kayu Ara
Outside of the Klang Valley:
Shell Jalan Mengkibol, Kluang
Shell Taman Pelangi, Johor Bahru
Shell Jln Masjid Negeri, Penang
Shell Bukit Mertajam, Penang
Caltex Bukit Gantang, Changkat Jering
All MaxTag devices come with either a 1-year or 3-year manufacturer’s warranty, depending on the package that you purchased. All units come with a unique serial number to identify which warranty it comes with.
Faulty devices that are under warranty will be repaired free of charge. The device should be sent to us at the address provided, and we will courier the repaired device back to you within two weeks.
To read the warranty information, please click here to view the Warranty Card.